AI Phone Assistant for Authorities & Businesses
The convaise AI phone assistant - also known as a voicebot - answers calls, conducts natural conversations, answers questions, forwards calls and schedules appointments - fully automated, GDPR-compliant and around the clock.
- ✓Natural conversations in approx. 100 languages
- ✓Intelligent forwarding & direct appointment scheduling
- ✓100% GDPR-compliant & EU AI Act ready. EU hosting. Ready in minutes.
Audio Example: Citizen Inquiry
Real conversation with the AI phone assistant
Caller
AI Assistant
Selected customers who have already chosen our AI agents
What the AI Phone Assistant Can Do
All the capabilities for a powerful phone service - fully manageable through convaise Studio.
Natural Conversations
Conducts fluent, natural phone conversations in approx. 100 languages - including plain language.
Grounded Answers from the Knowledge Base
The assistant accesses your knowledge base in real time and provides well-founded, fact-based answers - instead of generic phrases. Callers receive reliable information right away.
Intelligent Forwarding
Forwards calls to the right person - considering availability and responsibilities. When unavailable, a callback is offered.
Appointment Scheduling
Schedules appointments directly through connected scheduling systems. Available time slots are queried and confirmed in real time.
Parallel Calls
Handles any number of calls simultaneously. No busy signal, no queue - every call is answered immediately.
Fully Manageable via convaise Studio
Configure knowledge, workflows, forwarding rules and voice behavior of your phone assistant via no-code through convaise Studio.
Configurable Analytics & Insights
Determine the level of detail yourself: from no recording at all (extremely privacy-friendly) to pseudonymized analyses to complete conversation transcripts.
Use Cases
The AI phone assistant helps wherever high call volumes occur.
Public Administration & Municipalities
Relieve your phone switchboard: citizen inquiries about opening hours, responsibilities and services are answered automatically. The same Verwaltungslotse that works on your website - now also on the phone.
Customer Service & Businesses
Automate recurring customer inquiries by phone. The assistant answers common questions, forwards to the right contact when needed and books appointments.
Property Management
Tenant inquiries about repairs, operating costs or appointments are automatically handled and forwarded to the responsible department when needed.
Ready in Minutes
Three steps to a productive AI phone assistant.
1. Test in Minutes
Your AI phone assistant receives its own phone number. Call and test immediately - no technical setup required.
2. Configure Knowledge & Workflows
Via convaise Studio, set up the knowledge base, forwarding rules and appointment booking with no-code. You can also choose the voice of your assistant.
3. Go Live
Forward an existing phone number to the assistant or connect it via Bring-Your-Own-Carrier (BYOC) with your phone system - done.
Data Protection & Security
GDPR compliant
100% operated in the EU
Latest and highest security standardsMore information on the data security page.
Try the AI Phone Assistant!
Get in touch to learn how the AI phone assistant can support your organization. No strings attached.
Request Demo